,

Corteza Service Solution, the open-source Salesforce Service Cloud alternative, has been released

Cork, Ireland.
13 November 2019

Corteza today announced the release of Corteza Service Solution, the free, open-source and self-hosted Salesforce Service Cloud alternative. Corteza Service Solution is a customer service desk, built on the Corteza Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.

Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction. Read more

/0 Comments/by

101 applications you can build with Corteza Low-Code

Corteza Low-Code is an essential part of Corteza, the Digital Work Platform for Humanity. With Corteza Low-Code businesses and organisations can build custom records-based management applications, and create granular permissions that reflect their hierarchy.

Building an application is done in 5 simple steps:

  1. Define what data you want to save in the module builder
  2. Define how the records and list/dashboard pages look like
  3. Optional: add charts with the chart builder
  4. Optional: add automation rules
  5. Deploy with a click

Read more

/0 Comments/by
, ,

Corteza – The Best Platform to Support your Organisation’s Green Strategy

Over the coming months, the Corteza project will be launching its Ecological Programme, an initiative which orients the Digital Work Platform for Humanity towards what is perhaps the most pressing social and political issue of our time. There’s still some work to be done formulating a more detailed purpose and scope to our work, but once that’s complete, it will be full steam ahead.

Of course, at this point in history we’re in a crowded marketplace with giant cloud vendors pumping their corporate sustainability messages hard. That’s a challenge in itself, but I feel the bigger challenge is in focusing people on where the most gains are to be made. This involves having a good hard look at the platforms your organisation uses for going about its daily business. Read more

/0 Comments/by

Digital Work needs a Private Cloud Revolution

Cloud technology has been great for organisations of all types across the world, delivering inter-related ecosystems, keeping costs down and driving productivity. However, there’s still a key problem that needs to be addressed – there are simply not enough clouds. The market currently resembles an oligopoly, with a handful of providers dwarfing all others in size, scale and reach.

The world’s 26 richest people own as much as the poorest 50% and just 100 companies (mostly in the oil industry) are arguably responsible for 71% of the world’s carbon emissions. It’s tempting to draw a sneaky correlation between wealth inequality and climate problems, but that would be unscientific (to say the least!) and not the objective of this article in any case. However, there is some evidence that we’re also well on our way to creating data oligopolies. IDC reckons that half of the world’s data will be stored in clouds by 2025, so if dominance of the cloud industry continues as is we can be quite sure of exacerbated industry inequality. Read more

/0 Comments/by
,

Introducing Corteza programmes

Corteza is actively fashioning itself as the Digital Work Platform for Humanity. That’s a big statement of intent, about as ambitious as it gets – and we’re not going to get there overnight. Our policy of social inclusion rolls out the welcome mat to anyone who can usefully contribute. However, this embrace of diversity must be accompanied by a co-ordinated long-term strategy in order to be effective. Good intentions alone are not sufficient to create real and lasting change.

To help us implement Corteza as the Digital Work Platform for Humanity, we’re in the process of creating a range of programmes, based around the platform, which structure its outreach, broaden its expertise base and inform its future design. The programmes categories are as follows: Read more

/0 Comments/by

Lack of diversity is a challenge worth fixing

I have to admit I feel uncomfortable exposing myself as a woman in tech. Yes, I’m a woman and I indeed work in IT. It appears completely natural to me and I don’t see myself working in any other field.

According to Women Who Tech, 25 % of IT of tech positions are filled by women (source) and out of them, only 11 % hold a leadership position. A 2018 Women in Tech Survey reports the top three challenges women in tech are still facing are not being taken seriously due to the gender perceptions (63%), having no female role models to look up to (42%) and the gender pay gap (39%). Read more

/0 Comments/by

What can I do on the Corteza Community Server?

The Corteza Community Server always runs the latest version of Corteza. Each user has access to the complete solution, with Messaging, CRM, the Low Code platform and the Application Ecosystem. When you log in for the first time (just after signing up), you enter Corteza Messaging. This is when the fun starts. Read more

/0 Comments/by

Seamless Technological Sovereignty with Corteza

According to Wikipedia, “Technological Sovereignty” is a political outlook that information and communications infrastructure and technology are aligned to the laws, needs and interests of the country in which users are located.

As the Digital Work Platform for Humanity, the concept of technological sovereignty is baked into Corteza. However, technological sovereignty on its own is not sufficient for a modern economy. Corteza implements at least three other key ingredients: Read more

/0 Comments/by
, ,

Why Governments Should be Using Corteza

The Public Sector Case for Corteza – Secure Private Cloud Record-Keeping and Engagement

Before Corteza came along, have government and public sector IT departments ever had 100% independent Digital Work Platforms upon which they could operate? I don’t know the answer to this question, but if deployed examples are a fair measure, then the answer is that little if any choice previously existed. Backed by the Commons Conservancy Foundation and with a truly modern feature set and architecture, Corteza is one such private cloud solution.

The public sector case for implementing Corteza is clear: Read more

/0 Comments/by
,

Driving Diversity and Social Inclusion in the Open Source Corteza Project

With a university degree in Social Science, much of my early adult life was spent debating the equalities and inequalities of life with my fellow students. Admittedly, I wasn’t the student with the most erudite or succinct points of view (and probably never will be!), but one thing became crystal clear to me: While social inclusion can be the goal, it’s often useful to think of it as a discipline and responsibility to be constantly maintained and improved. Exclusion can be structural, but inclusion can be too.

When forming the board of directors of the Corteza project, we went out of our way to ensure that the board had a majority of women. We also recruited a proud member of the LGBT community. We set the bar high, with the criteria of prior proven leadership in their field being compulsory. In the end, we achieved our goal, something which is startlingly rare in open source projects – a board of directors not dominated by men.

However, let’s face it, though it’s a step in the right direction, this is still not a 100% socially diverse board. We have more work to do with regards to casting the net wider in our recruitment efforts. As Corteza attracts wider and wider audiences we intend to profit from this exposure and fulfill our responsibility.

Next on the agenda for the Corteza project is to recruit Chairs for our outreach programmes. These are roles which determine how the overall Corteza project meshes together from a strategic perspective and include the following categories:

  • Humanitarian
  • Ecological
  • Health
  • Locali(s)(z)ation
  • Accessibility
  • Commercial
  • Public Sector
  • Educational
  • Identity & Privacy
  • Compliance
  • Security
  • Digital Economy

Once again, we intend to drive diversity of representation among the programme Chairs and, once again, we will only recruit those who have proven credentials relevant to the specific programme in question. This is a voluntary role and the “give” is one hour of your advice per month to help determine a programme strategy and keep it on track.

If you think you or someone you know might fit the description, please don’t hesitate in reaching out to me here on LinkedIn or sign up to https://latest.cortezaproject.org and open a conversation with me there.

/0 Comments/by