More than ever, organisations need to deliver a customer-focused approach. This is because markets are evolving at a staggering rate and will continue to do so well into the future.
- The health pandemic changes working practices and locations
- The economic crisis obliges organisations to be more competitive or attentive to their audiences
- The squeeze in consumer spending, which will be with us for a long time to come, means priorities are changing. And, they will continue to do so.